Shipping Information
Last Updated: [10-01-2026]
Order Processing
Once your order and payment have been confirmed, we will begin preparing your custom figures.
Production usually takes approximately 1–3 business days, depending on the number of figures ordered, the availability of selected pieces, and the complexity of the order. Larger or bulk orders may require additional preparation time.
We will provide an update once your order is ready for shipping.
Delivery Time
After your order has been completed and handed over to the courier, delivery usually takes approximately 2–5 business days, depending on your location and the courier’s delivery schedule.
Please note that delivery times are estimated and are not guaranteed. Delays may occur due to weather, holidays, high shipment volume, courier operations, or other circumstances beyond our control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.
Please double-check your details before submitting your order. Customini is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or outdated information provided by the customer.
If an order needs to be reshipped because of an incorrect or incomplete address, additional shipping fees may apply.
Courier and Shipping Responsibility
We may use the courier selected or agreed upon for your order. Once your package has been handed over to the courier, Customini is not liable for loss, delays, mishandling, or damage caused during courier transit.
We will do our best to package your order securely and carefully before dispatch.
Proof Before Shipping
Before your order is shipped, we may provide photos or other proof of the completed items for your reference and confirmation.
This allows you to check the finished figures before they are handed over to the courier. Once the order has been approved and shipped, changes may no longer be possible.
Damaged Packages
We will carefully prepare and package your order before shipment and hope it arrives safely and in good condition.
Customini is not responsible for any damage, loss, or mishandling of the items caused during transit by the courier selected by the customer.
Tracking Information
Once your order has been handed over to the courier, we will provide tracking information when available so you can monitor your shipment.
Tracking updates and delivery schedules are managed by the courier and may take some time to appear or update.
Contact Us
If you have questions regarding your order or delivery, please contact Customini through our official social media accounts or email us at customini.ph@gmail.com.