Privacy Policy
Last Updated: [10-01-2026]
At Customini, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
By using our website or submitting your information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you place an order or contact us, we may collect information such as:
- Full Name
- Contact Number
- Email Address
- Delivery Address
- Pin Location or delivery location
- Order details and customization preferences
- Payment details or proof of payment
- Information you provide when contacting us through our website or social media pages
We only collect information that is reasonably necessary to process and fulfill your order.
2. How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Create your customized products
- Contact you regarding your order
- Arrange delivery of your order
- Confirm and verify payments
- Provide customer support
- Respond to questions and inquiries
- Improve our products and services
- Comply with applicable legal or regulatory requirements
We will not use your personal information for purposes unrelated to the reason it was collected unless permitted by applicable law or you have provided the necessary consent.
3. Sharing of Your Information
Customini does not sell or rent your personal information.
We may share necessary information with trusted service providers when required to fulfill your order, such as courier or delivery services and payment service providers.
Only information reasonably necessary for the relevant purpose will be shared.
4. Payment Information
For payments made through GCash, bank transfer, or other available payment methods, you may be asked to provide proof of payment.
Customini does not intentionally collect or store your passwords, PINs, OTPs, or other confidential payment credentials. Please never send your GCash PIN, bank password, OTP, or similar security information to us.
5. How We Protect Your Information
We take reasonable organizational, physical, and technical measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of storing or transmitting information over the internet can guarantee absolute security.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including order processing, customer service, accounting, legal, and other legitimate business requirements.
When information is no longer reasonably required, we will take appropriate steps to securely delete, destroy, or anonymize it, where applicable.
The Data Privacy Act requires personal information to be retained only as long as necessary for the relevant purposes or other legally recognized purposes.
7. Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you may have rights regarding your personal information, including the right to:
- Be informed about how your information is processed
- Access your personal information
- Request correction of inaccurate or incomplete information
- Object to certain processing
- Request erasure or blocking when applicable
- Request data portability when applicable
- File a complaint regarding the processing of your personal information
These rights are subject to applicable laws and regulations.
8. Cookies and Website Information
Our website or third-party services used on our website may use cookies or similar technologies to improve website functionality, understand website usage, and provide a better customer experience.
The information collected may include technical information such as browser type, device information, pages visited, and general website activity.
If you use third-party services through our website, those services may have their own privacy policies.
9. Third-Party Services
Our website may use third-party services for functions such as:
- Payment processing
- Order forms
- Website hosting
- Analytics
- Delivery or courier services
- Social media
These third parties may process information according to their own privacy policies and applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable privacy requirements.
Any updated version will be posted on this page with the revised Last Updated date.
11. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us through our official social media accounts or email us at customini.ph@gmail.com.